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Q&A

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Our frequently asked questions allow you to answer the most common questions and find quick answers to your questions. 

 

 

General
Where to buy FARTOOLS products ?

You can buy Fartools products :

Renovator
Which brush should I use for my Fartools renovator?

You have purchased a Fartools renovator or you would like to learn more about the use of the renovator before you purchase. 

We recommend that you join the Facebook group dedicated to the renovator.

You will cretainly find projects similar to yours and if not, you can submit your question.

You can also consult our selection guide:

Find the brush you need

Warranty
How long is the guarantee on my Fartools machine?

The commercial warranty on our Fartools products varies from 1 to 5 years, depending on the product category, from the date of purchase shown on your receipt or invoice.

 

  • Stationary machines come with a 5-year warranty, plus an extended warranty of up to 10 years for spare parts.
  • Hand-held power tools and vacuum cleaners (corded and cordless) come with a 3-year warranty.
  • Garden and Fartools One ranges come with a 2-year warranty.
  • Fartools X-fit batteries have a 1-year warranty.

 

To make use of your warranty, see: My machine has broken down. What should I do?

If your machine is no longer under warranty, you can order spare parts or request a quotation from our After Sales Service.

What does the guarantee of my Fartools machine cover?

The guarantee covers breakdowns and malfunctions of your appliance in accordance with the intended purpose of the product and the information in the user manual.
Wear and tear and maintenance parts are not covered by the guarantee.
Breakages due to shocks, accessories and breakdowns due to a bad electrical or hydraulic supply are excluded from the guarantee.

What is the warranty period for an after-sales service repair?

Product under warranty
Your machine is under warranty, the initial warranty of your Fartools product is extended by the downtime of your tool.

Product out of warranty
Your out-of-warranty product has been repaired by Fartools after-sales service, the warranty period is 6 months for replaced parts. vacuum cleaner

What is the warranty period for Fartools spare parts?

The warranty period for spare parts sold by Fartools is 1 year.

SAS
My Fartools machine is out of order, what should I do?

We're sorry to hear that you have a problem with one of our products.
If your product is under guarantee, (CF to check the guarantee period) we invite you to send your request to the retailer, store or website, which sold you the product.
To do so, you must bring your machine and the proof of purchase (sales receipt or invoice) which must mention the date of purchase.

In case of purchase on the Internet, you must refer to the procedure of the merchant site in question.
If your machine is out of guarantee you can order your spare parts or ask for a quotation to the After Sales Service.

I miss something when I unpack, what should I do?

We are sorry to hear that you are experiencing a problem with one of our products.
Despite all our vigilance, it may happen that a part or accessory is missing.
We invite you to address your request to the store or merchant site that sold you the product.
To do so, you must bring your machine and the proof of purchase (sales receipt or invoice) mentioning the date of purchase.
In case of purchase on the internet, you must refer to the procedure of the website in question. 

Where can I get my Fartools machine repaired?

If your machine is under guarantee (CF to check the duration of the guarantee), we invite you to send your request to the store or the commercial site which sold you the product.

For this you must bring your machine and the proof of purchase (receipt or invoice) mentioning the date of purchase.
In case of purchase on the Internet, you must refer to the procedure of the site in question.

If your machine is out of guarantee you can order your spare part or ask for an quotation to the After Sales Service.

My machine is out of order when I unpack it, what should I do?

We are sorry to hear that you are experiencing a problem with one of our products. 
We invite you to address your request to the store or the website that sold you the product.
To do so, you must bring your machine and the proof of purchase (receipt or invoice) mentioning the date of purchase.
In case of purchase on the Internet, you must refer to the procedure of the website in question.

Where can I find the consumables for my Fartools tool?

You can order your consumables for your FARTOOLS tool online directly from FARTOOLS or by contacting your reseller. 

How do I get the manual for my Fartools product?

You have lost your instruction manual. 

Don't panic, Fartools keeps all the instruction manuals in digital form and gives you access to them on its website. 

Please provide the 6-digit reference number and your serial number to request them here.

Where can I find spare parts for my Fartools machine?

You can order your original spare parts for your Fartools tool online directly from FARTOOLS or by contacting your reseller. 

Contact
How to contact FARTOOLS ?

Follow this link to get in touch with the department concerned by your request.