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There are two possible scenarios:

  • If the package is visibly damaged (for example, if the product is broken): You should refuse the delivery directly with the carrier and notify us immediately.

  • If the package appears slightly damaged but there is no obvious issue with the contents: In this case, it is important to "place a reservation" with the carrier. This means noting any visible damage or concerns on the delivery receipt before signing, such as dents, tears, or signs of mishandling on the packaging. By making this note, you formally document that there may be an issue, allowing for easier follow-up if hidden damage is discovered later.